Boarding Cancellation Policy

Your reservations are important to us. When you book space for your dog(s), we set aside space especially for them. So when you forget, cancel, or change your reservation without giving appropriate notice, we miss the opportunity to fill that space with other customers.

We do understand that things happen and schedule adjustments are sometimes necessary, so we ask that you give us advance notice of the need to cancel or reschedule.

The cancellation policies below give us time to accept new bookings, as well as keep our facility operating efficiently, thus better serving everyone.

Deposits, Credits & Refunds

For holiday, peak season or extended reservations of 7 days or more, we may require a deposit of 25% - 50% of the total estimate at the time of booking to hold the reservation.
If you have cancelled the same day or failed to show for a previous reservation, we require a 50% deposit at the time of booking to hold the reservation.
If you cancel less than 72 hours in advance of your scheduled arrival date, we will refund half of your deposit or credit your account for use on a future booking.
If you cancel the day of arrival or fail to show at all, you will forfeit your deposit or be charged a 25% cancellation fee.
If you pick up before your scheduled departure date, you will still be charged for the entire scheduled stay.